Notes.
Thoughts on what's working — and what isn't — when AI lands inside real businesses. Subscribe via LinkedIn until the email list is live.
June 2026
AI Monday: Your Customers Will Search, Compare, and Buy Differently
AI is changing how customers discover businesses, compare options, read reviews, and make buying decisions. This week, audit your online presence for AI-assisted search.
Read note →June 2026
AI Monday: The New AI Skill Is Better Operations
AI is moving from chatbot experiments to repeatable workflows. This week, pick one recurring task and turn it into an AI-ready operating process.
Read note →June 2026
AI "agents" shift from buzzword to repeatable workflows you can actually use.
This week: creator discussions, Codex walkthroughs, and model updates all point toward AI agents becoming packaged workflows SMBs can actually run.
Read note →May 2026
AI updates SMBs can use this week.
Two practical shifts: better Copilot models inside Microsoft 365, and more 'connectors' that let AI work across the tools your team already uses.
Read note →May 2026
AI tools are becoming workflows.
This week: Google, Claude, Codex, and creator trends all point toward AI moving from standalone tools to repeatable work systems for SMBs.
Read note →May 2026
AI apps for local government in South Central PA.
Custom AI-developed applications can help local governments in York, Lancaster, Dauphin, and Adams counties reduce software costs, improve workflows, and get better data.
Read note →April 2026
Why your AI strategy should not depend on one platform.
The best AI platform today may not be the best one next month. For small businesses, the smarter move may be a flexible AI toolkit with a few low-cost subscriptions across the leading platforms.
Read note →April 2026
Your next AI win: one workflow.
Agents, smarter creative tools, and better workflows are making AI more useful for small businesses. Pick one weekly task and make it faster, clearer, or more consistent.
Read note →April 2026
AI is ready for real work.
Agents, creative tools, and smarter workflows are moving from interesting to practical for small businesses. Here's what changed this week and what to do with it.
Read note →Coming soon
The two AI projects every $10M business should fund first.
There's a pattern. Inbox triage and document extraction both clear payback in under 90 days, both have stable architecture, and both build the muscle for harder things.
Coming soon
Why I won't sell you a chatbot.
Customer-facing chatbots are the most-pitched, lowest-ROI AI deployment in the mid-market. Here's where the real money is.
Coming soon
Building on the edge: lessons from Miri.
What shipping ML to industrial hardware taught me about latency, reliability, and what 'production-ready' actually means.